Refund policy

Returns & Refund Policy

We want you to be happy with what you buy from Von Boogies Garage. If there’s a problem with your order, get in touch and we’ll do our best to sort it out.

Change of Mind

We accept change-of-mind returns within 14 days of purchase or delivery, provided the item is unused, unworn and in its original condition with all tags and packaging intact.

For change-of-mind returns, we offer an exchange or store credit. We do not offer refunds for change of mind.

Return postage for change-of-mind purchases is the responsibility of the customer. Original shipping charges are non-refundable.

Clothing, Wetsuits & Wearable Items

Clothing and wetsuits may be tried on for size but must be returned unworn, unused and with all original tags and packaging.

For hygiene reasons, items such as swimwear or other personal-use products may not be returned for change of mind once worn or used.

Surfboards, Bodyboards & Surf Equipment

Boards and surf equipment must be returned unused and in original condition for a change-of-mind exchange or store credit.

Damage caused through use, impact, heat, incorrect storage, misuse or normal wear and tear is not considered a product fault.

Manufacturer warranty conditions may also apply to individual products.

Vinyl Records, CDs & Other Media

New records and other sealed media cannot be returned for change of mind once the original packaging or seal has been opened.

Secondhand records and media are sold according to their stated condition. We do our best to accurately describe and grade secondhand items.

Secondhand, Vintage & One-Off Items

Secondhand and vintage items are sold in their existing condition. Any known significant faults or wear will be described where applicable.

Please choose carefully, as change-of-mind returns on secondhand, vintage, clearance and one-off items are generally not accepted.

This does not affect your rights if an item has a major problem that was not disclosed at the time of purchase.

Sale & Clearance Items

Please choose carefully when purchasing sale or clearance items. We generally do not accept change-of-mind returns on these items.

Your rights under Australian Consumer Law still apply if an item is faulty or does not meet a consumer guarantee.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly described or different from what you ordered, please contact us as soon as possible with your order details and, where relevant, photos of the issue.

Depending on the circumstances, we will arrange an appropriate remedy such as a repair, replacement or refund in accordance with Australian Consumer Law.

Online Returns

Before sending an online purchase back, please contact Von Boogies Garage so we can arrange the return.

Please pack returned items securely. We recommend using tracked postage for change-of-mind returns, as we cannot take responsibility for returned parcels that are lost in transit.